> Admitting
> Billing
> Discharge
> Holistic Healing
> Lost & Found
> Parking
> Patient Medical Records
> Patient Representatives
> Pet Therapy
> Security
> Social Work
> Speak Up
> Spiritual Care
Admitting
Patients need to check in at the admitting department on the left hand side of the main lobby. Please bring insurance information with you. If you have any questions, call 513-686-3166.
Billing
Hospital Fees
The Jewish Hospital charges for inpatient hospitalization services on the basis of itemized charges. In certain cases, hospital-based physician fees may be billed separately by the physician group, for services such as emergency, radiology and pathology. Fees for other physician services will be billed separately. Questions regarding physician fees not billed by the hospital should be discussed with your physician.
Health Care Insurance
The hospital honors major third-party coverage such as Medicare, Medicaid, Workers Compensation and other public assistance. Your third-party coverage may require prior approval of your hospitalization. Failure to obtain prior approval may result in reduced benefits requiring additional uninsured or personal charges. The admitting office can assist you in obtaining prior approval for your hospitalization.
We accept commercial insurance and we participate in most managed care plans. Please provide Registration with all information necessary to bill your insurer, including your subscriber name, number and effective date.
Under Medicare law, health care services that can be paid for by Medicare are subject to review for compliance with medical standards. Review responsibilities for this hospital are conducted by Medco Peer Review at 513-421-6112. All information gathered for Peer Review purposes shall remain confidential. Any recommendations/decisions that may affect your hospitalization will be communicated to you by Medco Peer Review.
What if I don't have insurance?
If you do not have third-party coverage, your patient admissions counselor will advise you on ways of paying your bill. The Jewish Hospital helps needy patients apply for public assistance. Discounts are based on family size and income.
Financial counseling is available Monday - Friday, 8:30 a.m. - 5 p.m. If you would like a counselor to visit you, ask your nurse. For assistance after you are home, call 513-686-5041.
Discharge
All billing information must be given to the financial business office before you can be discharged. If you have any questions, you may call the financial business office at 513-981-6500.
Discharge Checklist
- Do you have the following things to take home: gifts, plants, cards, valuables from our safe, items you brought with you and your special diet instructions?
- Have you made arrangements for transportation?
- Have you checked with your doctor for instructions on care after you return home?
- Have you checked with your caregiver regarding medications or prescriptions to take home?
- Have you returned books borrowed from the library cart?
- Have you provided all the financial information needed to assure proper payment of your bill?
Holistic Healing
Healing comes in a variety of ways at Jewish Hospital. Beyond the hands of physicians, patients receive healing in the form of art, which is made possible by the hospital’s Holistic Healing Committee. The C.A.R.E. Channel and an artistry gift program, “Healing Through Art,” are two patient-focused initiatives at The Jewish Hospital.
To offer relief from commercial television, noise and other stressful distractions, the C.A.R.E. channel combines nature images and appropriate, uninterrupted music as an environmental tool to enhance and promote healing. The images are produced slowly to be effective for confined patients and to avoid being distracting or confusing for those on high levels of medication. Paced for time of day and night, the programming provides a peaceful starfield for overnight broadcast. The music selection is non-generational, non-regionally-biased and non-commercial and the programming is no additional charge to patients.
Another collaboration of healing and art brings Jewish Hospital and the community together to promote wellness. In a program designed to help patients heal, the hospital has contacted local artists to donate prints to those who are hospitalized. When the patient is ready to go home, he or she may take the piece, or it is displayed in the hospital.
For more information on The Jewish Hospital C.A.R.E. Channel, call 513-686-5422 or for Healing Through Art, call 513-686-4686.
Lost & Found
For Lost and Found, call 513-686-5685 and ask for Security.
Parking
Free parking is available for patients and visitors in the hospital parking garage, located to the right when entering the hospital campus from East Galbraith Road. Entrance to the hospital can be made from level P1. Parking for the physically impaired is available in front of both the West Entrance and the Main Entrance to the hospital. These spaces are reserved for patients and visitors with state-issued placard and/or licenses. We ask that these spaces be respected. There is also reserved parking for physical therapy and radiation patients. Due to the low clearance in the parking garage, parking spaces for vans are only provided in the surface lot. Both parking areas can be accessed from Galbraith Road.
Patient Medical Records
You may ask for a copy of your medical record by filling out and turning in an authorization form. Click here for a copy of the authorization form or here for the Spanish language version.
In Person
An authorization form may be picked up in the Medical Records department Monday through Friday from 8:30 a.m. to 4:30 p.m. During non-business hours, copies of the authorization and instructions can be found on the wall outside the Medical Records department. A picture I.D. is required at the time of the request.
Mail
Send your request to:
The Jewish Hospital
Medical Records
4777 E. Galbraith Road
Cincinnati, OH 45236
Fax: 513-686-3323
Phone
Ask for an authorization form by phone at 513-686-5029.
When will I receive a copy of my medical record?
Please allow 30 business days to process your request. If the requested information is located off site or the authorization form is not properly filled out, additional time may be required to process your request. If your request requires a fee, you will be notified of the fee before the record is sent.
Patient Representatives
The Jewish Hospital is committed to making your stay as pleasant as possible and being responsive to concerns or complaints you may have. A patient representative is available to listen to suggestions regarding your stay or to answer questions about the hospital. You may contact a patient representative by calling 513-686-3399 or by writing to:
The Jewish Hospital
Attn: Patient Representative, Patient Services Administration
4777 East Galbraith Road
Cincinnati, Ohio 45236
Pet Therapy
If you would like a visit from one of our specially trained canines, ask your nurse to arrange a visit. These dogs have been trained and certified as therapy or “emotion”service dogs, through Therapy Dogs Internations (TDI) and are accompanied by their volunteer (owner). Only TDI dogs may visit. TDI visits are restricted in the blood and marrow transplant unit, intensive care unit, open heart recovery room, hemodialysis, emergency department and isolation rooms.
Security
Security is available 24 hours a day and can be contacted through the hospital operator (dial 0 in the hospital).
Social Work
Click here to view information about the Social Work department at The Jewish Hospital.
Speak Up
Speak Up is a national campaign to encourage patients to help prevent health care errors. Patients can help prevent health care errors by learning about what can go wrong and what they can watch for when they are in the hospital.
Speak Up was developed by The Joint Commission, an organization that oversees hospitals and the quality of care they provide. The Jewish Hospital is accredited by The Joint Commission and supports the Speak Up campaign.
Choose a topic below to read about important patient safety topics.
Click here for more information on Joint Commission accreditation.
Spiritual Care
The Spiritual Care Team at The Jewish Hospital is made up of professional clergy, chaplain interns and lay volunteers. All are members of the treatment team who are specially trained to address a wide range of spiritual and religious needs to support you and your loved ones during your time at Jewish Hospital. The Spiritual Care Team values religious diversity and that which gives people strength and comfort.
Spiritual care services include:
- The Meditation Room, a multi-faith space where people can spend time in reflection, prayer or silence, is located on the sixth floor off of the Tower elevators and is open 24 hours a day. The meditation room also houses a prayer request book.
- A multi-faith service is held Thursdays at 11 a.m. in the Meditation Room.
- A variety of religious materials such as sacred text, devotional materials and ritual objects, are available in the spiritual care office. Contact a member of the Spiritual Care Team if you are interested in any of these materials.
- Volunteers deliver the Eucharist, Jewish Sabbath and holiday rituals or Christian prayer, according to religious preference.
- A Catholic priest is available 24 hours a day, seven days a week for sacramental needs. Daily communion is available.
A member of The Jewish Hospital staff can page a chaplain Monday through Friday from 8 a.m. to 6 p.m. At all other times, non-urgent messages can be left on voicemail at 513-686-5370. Calls will be returned the next business day.
